Cancellation & Refund Policy

Graceland Wellness provides telehealth medical services. We want our pricing, cancellation, renewal, and refund practices to be clear before you purchase care. Refund eligibility depends on the service purchased, whether provider time has been reserved or services have been made available, and, where prescription medication is involved, the status and policies of the dispensing pharmacy.

1. Mental Health Services

Initial Psychiatric Appointment — $169

The $169 initial appointment fee reserves a video appointment with a Graceland Wellness provider and covers the initial psychiatric evaluation when completed.

If you cancel or reschedule at least 24 hours before the scheduled appointment, you may reschedule without an additional appointment charge. If you cancel rather than reschedule before the 24-hour cutoff, the $169 payment may be refunded to the original payment method.

If you cancel with less than 24 hours' notice, the $169 initial appointment payment is non-refundable because provider time has been reserved for you.

If you do not attend your scheduled appointment and did not timely cancel, the $169 payment is non-refundable. Graceland Wellness does not add a separate no-show fee on top of the prepaid appointment charge.

A 15-minute grace period applies to late arrivals. If there is insufficient time to safely complete the evaluation, the appointment may be treated as a late cancellation or no-show.

If Graceland Wellness or the scheduled provider cancels the visit, or a technical failure attributable to our platform prevents the visit from occurring, you may reschedule at no additional charge. If you choose not to reschedule, the applicable appointment payment will be refunded.

Monthly Mental Health Care Plan — $79/month

Graceland Wellness offers a monthly Mental Health Care Plan for $79 per month following the initial psychiatric appointment. Mental health Care Plans are monthly only and renew automatically each month until cancelled, subject to the terms presented at enrollment.

You may cancel the monthly Care Plan at any time. Cancellation stops future renewals and does not automatically refund the current billing period.

To avoid the next monthly charge, cancellation must be completed before the next scheduled renewal is processed.

Once a monthly billing period has begun, the $79 monthly Care Plan charge is generally non-refundable, including when the patient does not use all services made available during that month.

A scheduled appointment that is missed, late-cancelled, or otherwise not completed for reasons attributable to the patient will not qualify the monthly Care Plan charge for a refund.

If Graceland Wellness is unable to provide a service included in a paid monthly Care Plan because of a Graceland Wellness/provider cancellation or a platform issue attributable to us, we may offer rescheduling, an appropriate account adjustment, or a refund of the affected service or charge.

We do not provide retroactive refunds for prior months solely because services were not used while the Care Plan remained active and available. Exceptional circumstances may be reviewed individually, but submitting a request does not guarantee a refund.

2. Weight Loss and Sexual Health Programs

This section applies to Graceland Wellness weight-management and sexual-health programs, including men's and women's sexual-health services, when prescription medication is ordered or fulfilled in connection with the program.

Clinical Service and Program Charges

Charges paid to Graceland Wellness for telehealth services, program access, or an applicable Care Plan are separate from any medication charge that may be billed by a dispensing pharmacy or other third party.

If a program or Care Plan renews automatically, you may cancel future renewals using the available cancellation method. Cancellation does not ordinarily create a refund for a billing period that has already begun or for services already made available.

Refund requests relating to Graceland Wellness service or program charges may be reviewed on a case-by-case basis. Approval is not guaranteed and will depend on the circumstances and applicable law.

Prescription Products — Returns and Refunds

Prescription products cannot be returned to Graceland Wellness for reuse or resale. Once a prescription product has been prepared, compounded, dispensed, or shipped by a licensed pharmacy, the medication sale is generally final and the medication is generally non-refundable, subject to the dispensing pharmacy's policies and applicable law.

If you believe an error occurred in the filling or fulfillment of your prescription, including receipt of the wrong medication or strength, or medication that arrived damaged, leaking, or visibly compromised, contact Graceland Wellness promptly at care@gracelandwellness.com. We will review the issue and, when appropriate, coordinate with the dispensing pharmacy.

If a prescription has not yet entered pharmacy preparation, compounding, dispensing, or shipping, cancellation may be possible depending on the dispensing pharmacy's policies. Graceland Wellness cannot guarantee that a pharmacy can stop an order after the prescription has been transmitted or pharmacy processing has begun.

If medication is billed directly by an independent pharmacy or another third party, that entity's pricing, cancellation, shipping, replacement, and refund policies govern the medication charge. Charges paid directly to Graceland Wellness remain governed by this policy.

Refund or replacement requests involving prescription fulfillment may be handled on a case-by-case basis based on the circumstances, the dispensing pharmacy's policies, and applicable law. Prescription products cannot be accepted back by Graceland Wellness.

3. Failed or Past-Due Payments

If a recurring payment is unsuccessful, we may notify you and retry the payment as permitted by your payment authorization and applicable law. Access to recurring Care Plan services may be paused or discontinued while payment remains unresolved.

4. Charge Disputes

If you have a question or concern about a Graceland Wellness charge, please contact us first so we have an opportunity to investigate and resolve the issue. Nothing in this policy limits rights that cannot legally be waived under applicable law.

5. How to Cancel or Request a Refund Review

To cancel a recurring Care Plan or request review of a charge for refund eligibility, use the cancellation method available through your account, where available, or contact:

Graceland Wellness SupportEmail: care@gracelandwellness.com

Please provide enough information for us to identify the applicable account, service, appointment, prescription-related issue, or transaction. We may request additional information reasonably necessary to review your request. Approved refunds will generally be returned to the original payment method.

Graceland Wellness | Cancellation & Refund Policy | Effective October 30, 2026