We're Here to Help
Questions about your care, your account, or getting started? Here's how to reach us.
Current Members
Message your Care Team 24/7 through your patient portal. Non-urgent messages are answered within 2 business days.
General Inquiries
For questions about the platform, membership, pricing, or getting started — we're happy to help.
FAQ
Many common questions are already answered in our comprehensive FAQ — from pricing to medications to privacy.
What to Expect
Patient portal messages
Within 2 business days
Email inquiries
Within 1-2 business days
Urgent clinical questions
Message your provider directly through the portal for the fastest response
In an Emergency
Graceland Wellness does not provide emergency services and is not a substitute for emergency care.
Medical or psychiatric emergency → Call 911
Mental health crisis → Call or text 988
Do not use the patient portal or email for emergencies.